At Jobs Bureau Kenya, we are committed to maintaining a professional, ethical, and secure freelance marketplace where both freelancers and employers can collaborate successfully. Our Code of Conduct outlines the expectations and responsibilities of all users to ensure fair treatment, transparency, and mutual respect.
Employer Code of Conduct
At Jobs Bureau Kenya, we are committed to creating a fair, ethical, and professional environment for freelancers and employers. As an employer, you are expected to follow this Code of Conduct to ensure trust, transparency, and mutual respect in all freelance engagements.
1. Fair Hiring Practices
✅ Provide Accurate Job Descriptions – Clearly outline job expectations, deadlines, and required skills.
✅ Offer Fair Compensation – Pay freelancers reasonable rates that reflect their skills and effort.
✅ Hire Based on Merit – Evaluate freelancers based on qualifications, experience, and portfolio rather than personal bias.
✅ Respect Equal Opportunity – Do not discriminate based on gender, race, religion, disability, or background.
2. Ethical Business Practices
✅ No Exploitative Work Arrangements – Avoid unreasonable deadlines, underpayment, or excessive revisions beyond agreed terms.
✅ Respect Freelancer Rights – Acknowledge freelancer ownership of intellectual property unless stated otherwise in the contract.
✅ Keep Commitments – Do not cancel projects unfairly or change terms after work has begun.
✅ No Fake Job Listings – Do not post misleading or non-existent job opportunities.
3. Transparent Communication
✅ Be Clear & Honest – Provide all necessary details about the project, including payment terms and deadlines.
✅ Respond Promptly – Communicate with freelancers in a timely and professional manner.
✅ Give Constructive Feedback – Offer fair and respectful feedback on submitted work.
✅ Resolve Disputes Professionally – Address conflicts through proper channels before escalating issues.
4. Payment & Financial Responsibility
✅ Make Timely Payments – Pay freelancers as per the agreed schedule without unnecessary delays.
✅ Use Secure Payment Methods – Process all payments through Jobs Bureau Kenya to ensure security and accountability.
✅ Avoid Chargeback Fraud – Do not falsely dispute payments after receiving completed work.
✅ No Withholding of Payment – Unless the freelancer fails to meet agreed-upon terms, payment should not be withheld unfairly.
5. Professional Conduct & Platform Integrity
✅ Use the Platform for Legitimate Work – Do not post jobs that violate legal, ethical, or platform guidelines.
✅ No Harassment or Abuse – Treat freelancers with respect and avoid any form of intimidation, threats, or unprofessional behavior.
✅ Avoid Off-Platform Transactions – Keeping all transactions within Jobs Bureau Kenya protects both parties from fraud.
✅ Maintain Confidentiality – Respect agreements regarding private or sensitive information.
6. Violation of Code of Conduct
Failure to follow these guidelines may result in:
⚠️ Warnings or restrictions on account usage.
⛔ Temporary or permanent account suspension for serious violations.
🚨 Legal action in cases of fraud, harassment, or unethical behavior.
7. Reporting Violations
If you experience or witness any misconduct, report it immediately to our support team.
Freelancer Code of Conduct
At Jobs Bureau Kenya, we are committed to maintaining a professional, ethical, and trustworthy freelance marketplace. As a freelancer, you are expected to adhere to the following Code of Conduct to ensure a fair and positive experience for all users.
1. Professionalism & Integrity
✅ Deliver High-Quality Work – Always meet client expectations by producing quality work within agreed timelines.
✅ Be Honest & Transparent – Provide accurate information about your skills, experience, and availability.
✅ Respect Deadlines – Complete and submit tasks on time. If challenges arise, communicate promptly.
✅ Fair Pricing & Payment Agreements – Agree on payment terms before starting a project and avoid price manipulation.
2. Ethical Behavior & Fair Practices
✅ No Plagiarism or Fraud – Submit original work and avoid misrepresenting others’ content as your own.
✅ Avoid Misleading Clients – Do not make false claims about your qualifications or work capabilities.
✅ Respect Confidentiality – Do not disclose sensitive client information or project details without permission.
✅ No Conflict of Interest – Do not accept jobs that could result in ethical or legal conflicts.
3. Professional Communication
✅ Be Respectful & Courteous – Maintain a polite and professional tone in all interactions.
✅ Prompt Responses – Reply to messages, job requests, and client inquiries in a timely manner.
✅ Clarify Expectations – Ensure all project details, deadlines, and payment terms are clear before accepting a job.
✅ Resolve Disputes Professionally – In case of misunderstandings, attempt to resolve them respectfully before escalating.
4. Fair Business Practices
✅ Use the Platform Securely – Keep all transactions and communications within Jobs Bureau Kenya to ensure safety and accountability.
✅ No Spamming or Self-Promotion – Avoid unsolicited promotions, fake job applications, or mass messaging clients.
✅ No Multiple Accounts – Creating multiple accounts to manipulate ratings or avoid platform fees is strictly prohibited.
5. Payment & Financial Responsibility
✅ Follow Agreed Payment Terms – Only accept payments through Jobs Bureau Kenya to prevent fraud.
✅ Do Not Work Without Agreement – Always have a written agreement or clear terms before starting a job.
✅ Avoid Chargeback Fraud – If you receive payments, do not issue false refund claims to clients or the platform.
6. Violation of Code of Conduct
Failure to follow these rules may result in:
⚠️ Warnings or temporary suspension of your account.
⛔ Permanent account deactivation for repeated or severe violations.
🚨 Legal action in cases of fraud, intellectual property theft, or other serious offenses.
7. Reporting Misconduct
If you encounter any unethical behavior or policy violations, report them to our support team immediately.