Here are 50 frequently asked questions (FAQs) about Jobs Bureau Kenya:
What is Jobs Bureau Kenya?
Jobs Bureau Kenya is an online platform connecting job seekers with employers and freelancers with clients across various industries in Kenya.
How do I create an account?
Visit our website and click on the “Sign Up” button. Fill in the required details and follow the prompts to complete your registration.
Is there a fee to join Jobs Bureau Kenya?
No, creating an account and accessing job listings or freelance projects is free for both job seekers and employers.
How do I post a job or project?
Log in to your account, navigate to the “Post a Job” section, and fill in the necessary details about the job or project.
How can I apply for jobs?
Browse available listings, select a job that matches your skills, and click “Apply” to submit your application.
How does the payment process work?
Employers deposit funds into an escrow account via M-Pesa. Funds are released to freelancers upon completion and approval of the work.
What is M-Pesa, and how do I use it?
M-Pesa is a mobile money transfer service in Kenya. To use it, follow the steps outlined in our payment instructions.
Are there any charges for posting jobs or projects?
No, posting jobs or projects is free. Charges apply only when you decide to hire a freelancer or accept a job offer.
How does Jobs Bureau Kenya ensure quality?
We provide access to work samples, client reviews, and identity verification to help you assess the quality of freelancers or employers.
Is my personal information secure?
Yes, we prioritize your privacy and employ advanced security measures to protect your data.
How can I contact customer support?
You can reach our 24/7 support team via live chat on our website, email at info@jobsbureaukenya.co.ke, or phone at +254 111 735 289.
What should I do if I encounter a problem with a freelancer or employer?
Use our dispute resolution service to address any issues. Our support team will assist in resolving conflicts fairly.
How do I withdraw earnings as a freelancer?
After funds are released, you can withdraw your earnings through M-Pesa or other available payment methods.
Can I edit my profile information?
Yes, log in to your account and navigate to the “Profile” section to update your information.
How do I reset my password?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Are international clients and freelancers allowed?
Currently, our services are tailored for the Kenyan market, but we welcome inquiries from international users.
What types of jobs are available?
We offer a wide range of opportunities, including full-time positions, part-time roles, and freelance projects across various industries.
How do I know if a job posting is legitimate?
We strive to verify all job postings, but we recommend exercising caution and reporting any suspicious listings to our support team.
Can I save job listings to apply later?
Yes, you can bookmark job listings to review and apply at a later time.
How do I close my account?
Contact our customer support team to assist you with closing your account.
What is the process for hiring a freelancer?
Post a project, review proposals from freelancers, conduct interviews if necessary, and hire the freelancer who best fits your requirements.
How can I ensure timely completion of my project?
Clearly define project milestones and deadlines, maintain regular communication, and use our platform’s project management tools to monitor progress.
What happens if a freelancer does not deliver as agreed?
You can initiate a dispute through our platform, and our support team will mediate to resolve the issue fairly.
Can I hire multiple freelancers for a single project?
Yes, you can hire multiple freelancers if your project requires diverse skills or faster completion.
How do I provide feedback on a freelancer’s performance?
After project completion, you can leave a review and rating on the freelancer’s profile to share your experience.
Are there any guidelines for creating an effective job post?
Yes, provide a clear and detailed description of the project, required skills, deadlines, and any other pertinent information to attract suitable candidates.
How does Jobs Bureau Kenya handle taxes?
Freelancers and employers are responsible for complying with their respective tax obligations as per Kenyan law.
Can I communicate with freelancers before hiring?
Yes, our platform allows messaging between employers and freelancers to discuss project details before making a hiring decision.
What measures are in place to prevent fraud?
We implement identity verification, monitor platform activity, and provide secure payment systems to minimize fraudulent activities.
Is there a mobile app for Jobs Bureau Kenya?
Currently, we do not have a mobile app, but our website is mobile-responsive for convenient access on smartphones and tablets.
How do I update my payment information?
Navigate to the “Account Settings” section in your profile to update your payment details securely.
What should I include in my freelancer profile?
Highlight your skills, experience, portfolio, education, and any certifications to showcase your qualifications to potential clients.
Can I set my own rates as a freelancer?
Yes, freelancers have the flexibility to set their own rates based on their skills, experience, and the complexity of the project.
How do I receive notifications about new job postings?
Enable email notifications in your account settings to receive alerts about new job postings that match your skills and preferences.
What is the dispute resolution process?
If a disagreement arises, either party can initiate a dispute. Our support team will review the case and mediate to reach a fair resolution.
Are there any resources to help freelancers improve their skills?
Yes, we offer resources such as articles, webinars, and workshops to help freelancers enhance their skills and stay competitive.
Can employers search for freelancers directly?
Yes, employers can browse freelancer profiles and invite suitable candidates to apply for their projects.
Is there a rating system for employers?
Yes, freelancers can rate and review employers based on their experience, promoting transparency and trust within the community.
How do I manage my project milestones?
Use our platform’s project management tools to define, track, and update milestones, ensuring clear communication and progress monitoring.
What happens if I miss a project deadline?
Communicate promptly with the employer to explain the delay and renegotiate deadlines if necessary. Repeated delays may affect your ratings.
Can I work on multiple projects simultaneously?
Yes, freelancers can take on multiple projects, provided they can manage their time effectively and meet all deadlines.
How do I report inappropriate behavior or content?
Use the ‘Report’ feature on our platform to notify us of any inappropriate behavior or content. Our team will investigate and take appropriate action.
Are there any guidelines for profile pictures?
Yes, profile pictures should be professional, clear, and appropriate, reflecting a positive and trustworthy image.
Can I link my social media profiles to my account?
Yes, linking your professional social media profiles can enhance your credibility and provide employers with more insights into your work.
How do I handle taxes as a freelancer?
Freelancers are responsible for managing their own taxes. It’s advisable to consult with a tax professional to ensure compliance with local regulations.
What should I do if I forget my login credentials?
Use the ‘Forgot Password’ feature on the login page to reset your password. For further assistance, contact our support team.
Can I upgrade my account for additional features?
Currently, all essential features are available for free. We may introduce premium features in the future to enhance your experience.
How do I stay updated on platform changes or news?
Subscribe to our newsletter and follow our official social media channels for the latest updates, news, and announcements.
What measures are in place to protect against scams?
We employ strict verification processes, monitor platform activity, and provide secure communication channels to protect our users from potential scams.
For more detailed information, please visit our official website at www.jobsbureaukenya.co.ke.